Last updated: November 9, 2026
We want you to love what you ordered from Odessy LLC. If you are not completely satisfied, we are happy to help with a return, exchange or refund under the terms below.
1. Return Window
You may return most items within 14 days of the date you received your order.
2. Return Conditions
To be eligible for a return, items must be:
- Unworn, unwashed and unaltered;
- In their original condition, with all original tags attached;
- Returned in the original packaging where possible;
- Accompanied by the order number or proof of purchase.
3. Non-Returnable Items
For hygiene reasons, the following cannot be returned unless they arrive faulty: underwear, socks, swimwear, and items marked as “Final Sale”. Gift cards are also non-refundable.
4. How to Start a Return
- Email us at sales@odessyllc.com with your order number, the item(s) you wish to return and the reason.
- We will reply within 2 business days with return instructions and the return address.
- Pack the item securely and send it back. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.
5. Refunds
Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to the original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the funds to appear in your account.
Original shipping charges are non-refundable, except where the item was faulty or we sent the wrong item.
6. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged or incorrect. In those cases we will cover the return shipping cost or send a prepaid return label.
7. Exchanges
If you need a different size or colour, contact us and we will arrange an exchange, subject to stock availability. If the requested item is out of stock, we will issue a full refund instead.
8. Damaged, Defective or Wrong Items
If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery with your order number and photos of the item. We will send a replacement or issue a full refund, including shipping costs.
9. Order Cancellation
You may cancel your order free of charge at any time before it has been shipped by emailing us. Once an order has shipped, it can no longer be cancelled but may be returned under this policy.
10. Contact Us
For any questions about returns and refunds, please contact us at sales@odessyllc.com or call / WhatsApp +1 (332) 265-2251.